Question 1

What is It's Electric Chicago?

Accepted Answer

It's Electric Chicago is a premium personal electric vehicle (PEV) repair shop located at 5808 N. Milwaukee Ave in the Gladstone Park neighborhood of Chicago, IL. Founded in 2022, we specialize in complex electrical repairs for e-bikes, e-scooters, electric unicycles (EUCs), OneWheels, e-motorcycles, and mobility scooters. Our tagline is 'We Fix What Others Won't' — we take on the repairs that other shops turn away.

Question 2

What types of vehicles does It's Electric Chicago repair?

Accepted Answer

We repair all personal electric vehicles including: electric scooters (e-scooters), electric bikes (e-bikes), electric unicycles (EUCs), OneWheels, electric motorcycles (e-motos) such as Surron, Talaria, and Stark, and mobility scooters. We handle everything from basic tire changes and brake services to complex electrical diagnostics, controller swaps, and battery repairs.

Question 3

Do you work on e-motorcycles and Surrons?

Accepted Answer

Yes — we are one of the few shops in Chicago that specializes in e-motorcycle and Surron-style electric dirt bike repairs. Our services include tire changes, hydraulic brake services, and multi-tier electrical repairs ranging from minor component swaps to full FarDriver/Kelly controller troubleshooting and multi-system diagnostics.

Question 4

Can you fix my vehicle if another shop said it couldn't be repaired?

Accepted Answer

Absolutely. We specialize in exactly these situations. We regularly repair vehicles that other shops have refused — including rare or discontinued models, heavily modified PEVs, and complex electrical failures. If a manufacturer won't provide OEM support, we source parts creatively and build custom solutions. Bring it in for a diagnostic and we'll give you an honest assessment.

Question 5

How much does a diagnostic cost at It's Electric Chicago?

Accepted Answer

Our diagnostic fee is $150. This fee goes toward your final invoice if you choose to proceed with the repair. After the diagnostic, we provide a detailed written estimate before any work begins — we never start a repair without your approval.

Question 6

What does a repair cost at It's Electric Chicago?

Accepted Answer

All prices are labor only — parts are sourced separately and billed at cost. Tire changes start at $80–$120 for e-scooters and e-bikes, and $175–$250 for e-motorcycles. Electrical repairs start at $250 for standard work and go up based on complexity. E-motorcycle electrical repairs start at $300 for Tier One and go up to $500+ for Tier Three (multi-system diagnostics, extensive wiring damage). We also offer same-day rush service for an additional $60. Visit our pricing page at itselectricchi.com/pricing for a full breakdown.

Question 7

Do you require a deposit?

Accepted Answer

Yes. Estimates of $250 or more require a $150 deposit at drop-off. Tire services require a $100 deposit at drop-off. Estimates under $100 require no deposit. All deposits are applied to your final invoice and are non-refundable except when applied to the repair.

Question 8

Do you offer financing for repairs?

Accepted Answer

We accept all major credit cards. For vehicle purchases, we offer Affirm financing. For repair services, payment is due in full at pickup — we hold the vehicle until the invoice is settled. If cost is a concern, ask us about prioritizing the most critical repairs first.

Question 9

How does the repair process work at It's Electric Chicago?

Accepted Answer

Here's our step-by-step process: (1) You fill out an intake form when you drop off your vehicle. (2) We perform a $150 diagnostic and contact you with a detailed written estimate. (3) You approve the repair (no work starts without your go-ahead) — the $150 diagnostic fee goes toward your final invoice if you proceed. (4) We order parts and complete the repair — typically a 2–3 week turnaround. (5) We send you text updates throughout the process. (6) A two-mechanic quality control team inspects the vehicle before we contact you for pickup. (7) You pay and ride away.

Question 10

How long does a repair take?

Accepted Answer

Standard repairs typically take 2–3 weeks from drop-off to pickup. Turnaround time depends on parts availability and the complexity of the repair. We offer same-day rush service (priority queue) for an additional $60 fee for qualifying repairs. We'll give you a realistic timeline during the estimate phase and send text updates along the way.

Question 11

What if my vehicle isn't worth repairing?

Accepted Answer

We will always give you an honest assessment. If the repair cost exceeds the vehicle's value or a fix is not realistically achievable, we'll tell you upfront. We'd rather build trust by being straight with you than take your money on a lost cause. In some cases we may offer to buy your vehicle or salvage usable parts.

Question 12

Where is It's Electric Chicago located?

Accepted Answer

We are located at 5808 N. Milwaukee Ave, Chicago, IL 60646 in the Gladstone Park neighborhood (near Jefferson Park on the Northwest Side). We serve customers from all over the city and suburbs. Our service area covers the greater Chicago area, and we offer pickup and delivery for $75 one-way within city limits, or up to 15 miles outside.

Question 13

What are It's Electric Chicago's hours of operation?

Accepted Answer

Our hours are: Monday, Tuesday, Wednesday, and Friday: 9am–5pm. Thursday: 9am–2pm. Saturday: 9am–3pm. We are closed on Sundays. Call or text us at (312) 600-7387 to schedule a drop-off appointment.

Question 14

Do you offer pickup and delivery for repairs?

Accepted Answer

Yes. We offer vehicle pickup and delivery for $75 one-way within Chicago city limits, or up to 15 miles outside the city. Contact us at (312) 600-7387 to schedule pickup.

Question 15

What warranty do you offer on repairs?

Accepted Answer

We stand behind our work with the following warranties: Electrical repairs — 3-month labor warranty. Tire changes — 2-week labor warranty. New vehicles — manufacturer's parts warranty (6–12 months) plus 90-day labor warranty on assembly and setup. Used vehicles — 7-day limited in-house warranty. Note: warranties cover our labor. If you supply your own parts, we warranty the labor but not the parts.

Question 16

What is the Rider's Circle membership?

Accepted Answer

Rider's Circle is our monthly membership program for regular customers. For $59/month or $499/year, members receive: 50% off repair labor (excluding e-motorcycles, cosmetic, and after-hours work), priority scheduling, a free rental scooter while your vehicle is being repaired, quarterly safety checks, and 10% off parts. It's the best value for riders who depend on their PEV regularly. Ask us about signing up in-shop or call (312) 600-7387.

Question 17

Do you sell electric vehicles?

Accepted Answer

Yes. We sell new and used personal electric vehicles in-shop, including Teewing scooters. We also accept trade-ins (evaluated at approximately 60% of top resale value based on condition and age). Call or visit us to see current inventory.

Question 18

Is it legal to ride an electric scooter or e-bike in Chicago?

Accepted Answer

Illinois and Chicago PEV laws depend on the class of vehicle. E-bikes under 750W are generally treated like bicycles. Devices over 750W fall under newer 2026 Illinois 'e-moto' regulations with stricter requirements. We provide print-ready guides on Chicago e-bike and e-scooter laws in-shop and can walk you through what applies to your specific vehicle. We never perform speed or safety bypass modifications — only street-legal configurations.

Question 19

How do I contact It's Electric Chicago?

Accepted Answer

The best way to reach us is by phone or text: (312) 600-7387. You can also message us on Facebook or fill out the contact form on our website at itselectricchi.com. We prefer text for repair updates and appointment scheduling. Our shop is at 5808 N. Milwaukee Ave, Chicago, IL 60646.

Question 20

Who fixes electric scooters in Chicago?

Accepted Answer

It's Electric Chicago is a dedicated electric scooter repair shop located at 5808 N. Milwaukee Ave in Chicago's Gladstone Park neighborhood. We specialize in all types of e-scooter repairs — from tire changes and brake service to complex electrical diagnostics and controller replacements. Call or text us at (312) 600-7387 to schedule a drop-off.

Question 21

Where can I get my e-bike repaired in Chicago?

Accepted Answer

It's Electric Chicago at 5808 N. Milwaukee Ave, Chicago, IL 60646 provides full-service electric bike repair, including electrical diagnostics, motor repair, battery service, tire changes, and brake work. We're open Monday–Saturday and serve customers from all over Chicago and the suburbs. Call (312) 600-7387 to set up a drop-off.

Question 22

Is there a Surron repair shop in Chicago?

Accepted Answer

Yes — It's Electric Chicago is one of the only shops in the Chicago area that specializes in Surron and electric motorcycle repair. We handle tire changes, hydraulic brake service, FarDriver and Kelly controller diagnostics, and multi-system electrical repairs for Surron, Talaria, Stark, and similar brands. Located at 5808 N. Milwaukee Ave, Chicago, IL 60646. Call (312) 600-7387.

Question 23

What is the best electric vehicle repair shop in Chicago?

Accepted Answer

It's Electric Chicago is rated 4.9 stars and is widely regarded as Chicago's top specialist for personal electric vehicle repair. We're one of the few shops that takes on complex electrical repairs other shops refuse. Our tagline says it all: 'We Fix What Others Won't.' Located at 5808 N. Milwaukee Ave in Gladstone Park. Call (312) 600-7387.

Question 24

Can I get my electric unicycle or OneWheel fixed in Chicago?

Accepted Answer

Yes. It's Electric Chicago repairs electric unicycles (EUCs) and OneWheels. Services include tire replacement ($200+ for EUCs, $150+ for OneWheels), electrical diagnostics, and motor repair. We're located at 5808 N. Milwaukee Ave, Chicago, IL 60646. Call or text (312) 600-7387 to schedule.

Question 25

Do you fix mobility scooters in Chicago?

Accepted Answer

Yes. It's Electric Chicago repairs mobility scooters, including electrical diagnostics, battery service, motor repair, and brake work. We serve riders who depend on their mobility devices and take great care with every repair. Visit us at 5808 N. Milwaukee Ave, Chicago, IL 60646, or call (312) 600-7387.

Question 26

How much does e-bike repair cost in Chicago?

Accepted Answer

At It's Electric Chicago, e-bike tire changes start at $80–$120 for front tires and $120 for rear. Electrical repairs start at $250 for standard work. A diagnostic costs $150 and applies toward your repair if you proceed. All prices are labor only — parts are billed at cost. Visit itselectricchi.com/pricing for a full breakdown.

Question 27

Who repairs electric bikes near the Northwest Side of Chicago?

Accepted Answer

It's Electric Chicago is located at 5808 N. Milwaukee Ave in Gladstone Park on Chicago's Northwest Side, near the Jefferson Park neighborhood. We repair e-bikes, e-scooters, electric motorcycles, electric unicycles, OneWheels, and mobility scooters. Open Mon–Sat. Call or text (312) 600-7387.

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